United Airlines Cargo Under Fire for Mishandled and Damaged Shipments

United Airlines Cargo Under Fire for Mishandled and Damaged Shipments

While the public eye is often focused on passengers, the cargo side of United Airlines has also faced serious criticism. Air freight operations are responsible for transporting high-value, sensitive, and often perishable items. Any failure can result in massive financial losses—and in some cases, public health risks.

Over the years, numerous customers and businesses have reported issues with United Cargo. These range from delayed deliveries to shipments being completely lost. A particularly alarming incident involved a biotech company that shipped temperature-sensitive lab samples, which were rerouted due to a scheduling error. By the time they arrived, the samples were compromised, leading to the loss of critical research.

United has also faced criticism for poor handling of temperature-controlled goods like seafood, flowers, and pharmaceuticals. Perishables arrived spoiled or unusable because of delays, improper storage, or extended time on the tarmac under harsh weather conditions.

Medical equipment has also reportedly arrived broken or incomplete. These issues often stem from mishandling during loading and unloading or lack of clear communication between the shipper and ground staff. The losses can amount to hundreds of thousands of dollars and disrupt supply chains for hospitals, labs, and retail distributors.

In response to growing criticism, United invested in improving their cargo infrastructure. They introduced Envirotainer technology—advanced containers with precise temperature control—primarily for pharma shipments. Tracking systems were upgraded, giving customers more visibility over their goods in real time.

Staff were given new training programs focused on cargo safety, identification of hazardous materials, and perishable handling protocols. United also partnered with third-party logistics providers to streamline the shipping process and minimize delays.

However, many experts argue that the cargo division is still playing catch-up compared to leading freight companies like FedEx or DHL. Air cargo faces unique challenges, but United’s focus on passenger travel often overshadows its freight obligations.

The airline must continue addressing reliability issues, particularly as e-commerce and international trade increase the demand for fast and flawless cargo delivery. As the line between air freight and consumer expectations blurs, there’s less tolerance for error.

The pressure is on United to prove it can handle not only passengers but also the delicate and high-stakes nature of global shipping. While improvements are ongoing, the damage done to business relationships and public confidence won’t be easily repaired.