United Airlines CEO Makes Promises As Apology Tour Hits Good Morning American

​In April 2017, United Airlines faced a significant public relations crisis when Dr. David Dao, a 69-year-old physician, was forcibly removed from Flight 3411 at Chicago’s O’Hare International Airport. The incident, captured on video and widely shared, showed Dr. Dao being dragged off the plane, leading to widespread outrage and criticism of the airline’s policies.​…